All EventIS services unreachable although they are appearing in Datadog as responsive in the traces.

Incident Report for Mayan

Resolved

Some types of events were causing an error that created a long pause. These have been handled differently to avoid delaying the response.

Posted Jan 27, 2024 - 14:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 26, 2024 - 17:56 UTC

Update

Still investigating the issue but services are back online

Posted Jan 26, 2024 - 17:55 UTC

Investigating

Posted Jan 26, 2024 - 17:20 UTC

This incident affected: Automations and Data Ingestion (Surface 2.0 (event source)).