All EventIS services unreachable although they are appearing in Datadog as responsive in the traces.

Incident Report for Mayan

Resolved

Some types of events were causing an error that created a long pause. These have been handled differently to avoid delaying the response.
Posted Jan 27, 2024 - 14:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 26, 2024 - 17:56 UTC

Update

Still investigating the issue but services are back online
Posted Jan 26, 2024 - 17:55 UTC

Investigating

Investigating
Posted Jan 26, 2024 - 17:20 UTC
This incident affected: Automations and Data Ingestion (Eventis).
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